Frequently Asked Questions

Travelling With Us

Q. Are your coach drivers fully licensed and insured?

Yes. All of our drivers hold the appropriate professional driving licences and qualifications required by UK law. Our drivers are experiened, fully trained and regularly assessed to ensure the highest standards of safety and customer service.

Our vehicles are fully insured, maintained to strict industry standards and undergo regular safety inspections to provide reliable coach hire throughout Durham and the North East.

Q. Can I bring a wheelchair or mobility scooter?

Yes. Folding wheelchairs and small folding mobility scooters are welcome.

Mobility scooters must:
Fold completely
Weigh no more than 25kg
Be similar in size to a medium suitcase when folded

Please contact us before travel if you're unsure whether your equipment is suitable.

Q. Can I contact my driver on the day of travel?

Where requested, driver contact details can usually be provided shortly before departure.

Please note:

Details may not be available until the day before travel.
Drivers may be unable to answer whilst driving.

For urgent assistance, please contact our office.

Q. What should I do in an out-of-hours emergency?

Your booking confirmation includes an emergency contact number for urgent travel issues outside office hours.

Please note this service is for emergencies only. General enquiries should be directed to our office during normal opening hours.

Private Coach Hire in Durham & Across the North East

How do I get a private coach hire quote?

Getting a quote for coach hire from Lee’s Coaches is simple.

You can:

Submit an online quotation request through our website
Call our team directly on 0191 378 0653
Discuss your requirements with one of our booking specialists via email info@leescoaches.co.uk

Once we receive your details, we'll provide a personalised quote based on your journey, passenger numbers and travel requirements.

How long is a coach hire quotation valid for?

All coach hire quotations are valid for 14 days, unless otherwise stated at the time of issue.

What happens after I accept a quote?

Once your quote has been confirmed, you'll receive a booking confirmation by email containing:

Your unique Client ID
Your Booking ID
Full journey details
Payment information, including BACS details if required

Please check all details carefully and contact us if anything needs updating.

Can I make changes to an existing coach hire booking?

Yes. If you need to amend your booking, simply contact our office and quote your Booking ID.

Changes such as:

Pick-up times
Pick-up locations
Passenger numbers
Journey details

Should be requested at least 24 hours before departure. Amendments may be subject to additional charges.

What if I lose my Booking ID or Client ID?

Don't worry. Our team can still locate your booking and assist you, although it may take slightly longer to verify your details.

What areas do you cover for coach hire?

We provide co ach hire throughout:

County Durham
Sunderland
Hartlepool
Darlington
Teesside
The wider North East

We can also accommodate journeys starting outside these areas, subject to availability and destination.

What size coaches do you offer?

Our fleet includes:

Standard Coaches

Ideal for schools and contract transport:

49 seats
57 seats
70 seats

Executive Coaches

Ideal for private hire, corporate travel, day trips and holidays:

49 to 53 seats
Executive seating
Onboard toilet facilities (on selected vehicles)

Can I request a specific coach?

Yes. We will always try to provide your preferred vehicle type wherever possible, subject to availability.

Will my coach have a toilet?

Many of our executive coaches have onboard toilet facilities.

If having a toilet is important for your journey, please let us know when booking so we can allocate a suitable vehicle when possible.

School Coach Hire & Contract Transport

Do you provide school transport and contract hire?

Yes. We provide dependable school coach hire including:

Daily school transport
Educational visits
Sports fixtures
Contract transport services

All vehicles are maintained to the highest safety standards and operated by experienced drivers.

Coach Hire for Weddings, Events & Airport Transfers:

Can I hire a coach for a wedding or special event?

Absolutely. We provide coach hire for:

Weddings
Family celebrations
Corporate events
Sporting fixtures
Concerts and festivals
Group travel and special occasions

Both standard and executive vehicles are available.

Do you offer airport transfers?

Yes. We offer airport coach transfers for groups travelling from Durham, Sunderland, Hartlepool, Darlington and throughout the North East.

Please note that we operate coaches only and do not provide minibus services.

Day Trips from the North East

How do I book a coach day trip?

You can book one of our popular coach day trips from the North East in several ways:

Online through our website
By telephone
Through one of our approved travel agents

Will I receive a travel ticket?

Yes.If you book through an agent, you'll receive a paper confirmation.

If you book online or by telephone and provide an email address, you'll receive an electronic travel ticket containing your booking details.

Can I choose my seat on a day trip?

Yes. We ask for your seating preference when you make your booking and will allocate seats accordingly.

What time do day trips usually arrive at the destination?

We generally aim to arrive between 11:30am and 12:00pm, depending on the destination and traffic conditions. Arrival times cannot be guaranteed and may vary due to weather, roadworks or congestion.

How much free time will I have at the destination?

Most coach day trips allow approximately five hours at the destination, although this can vary depending on the itinerary. Unless otherwise stated, coaches typically depart for the return journey at around 4:30pm.

Are comfort stops included?

Yes. On longer journeys we normally schedule suitable comfort breaks both outbound and on the return journey.

Coach Holidays from the North East

How do I book a coach holiday?

You can book your coach holiday:

Online
By telephone
Through one of our travel agents

A non-refundable deposit of £30 per person is required when booking.

When is my holiday balance due?

The final balance for your coach holiday is normally due approximately 56 days before departure. Your booking confirmation will show the exact payment date.

Can I change my holiday booking?

Holiday bookings can usually be amended up to 56 days before departure. Changes requested after this point may incur charges and refunds may not be available.

Why is there a single supplement?

Hotels typically charge per room rather than per person, meaning single occupancy rooms often mean a supplement. We work hard to secure low supplements and regularly offer selected holidays with no single supplement on certain rooms.