Q. How do I get a coach hire price?
You can submit an online quotation request and enter your information, once your request has been submitted, you will be sent a quotation via. email. You will then need to call 0191 378 0653 should you wish to confirm the quotation. Alternatively, you can call us directly to receive a price.
Q.What happens once Ive confirmed a quotation?
Once you have confirmed your quotation with us, you will be sent a booking confirmation via. email which will contain a Client ID unique to you, and a Booking ID unique to that booking. The confirmation will also contain the details of the hire youve booked, as well as BACS details should you wish to use this method for payment.
Q.What do I do if I want to change details of a booking Ive already made?
Simply call us on 0191 378 0653, quote your Booking ID, and well be happy to change any job details for you. Should you wish to make any changes such as a change in the pick-up times, pick-up points or the number of passengers then this must be done no later than 24 hours before departure and any changes may be subject to an amendment charge.
Q. What if I misplace my Booking or Client ID?
Should you misplace either IDs, dont worry, well still be able to help you however it may take an additional few minutes of your time.
Q.How long is a quotation valid for?
The quotation we provide you will be valid for 14 days unless otherwise notified.
Q. Can I contact the coach driver directly on the day of the booking?
Should you request the driver details we will provide you with the driver's personal number and where possible, a coach phone number. Please note that these details cannot be confirmed until the day before travel and that the driver may not answer his direct line as he may be driving. Should you encounter any difficulties then please call the office on 0191 378 0653.
Q. What should I do if I have a complaint?
In the event that you wish to lodge a formal complaint about Lee's Coaches we kindly ask that you send it to us in writing either by email or letter.
Complaints email: firstname.lastname@example.org
Address: Lee's Coaches, Unit 12 Skillion Business Centre, Littleburn Ind Estate, Langley Moor, Durham DH7 8HG
Q. Will the coach have a toilet?
Unless you specifically request a vehicle with a toilet, we cannot confirm that the vehicle will have one until the day of travel
Q. What should I do if there is an out of hours emergency?
In the event of an out of hours emergency you should call the number provided at the bottom of your confirmation. Please note this is an emergency contact number only and any general enquiries should be made to the office within the office hours of Monday to Friday 09:00 till 05:00
Q. I want to book a day-excursion, how would I go about this?
If you wish to book one of our Day Excursions then there are multiple ways to do this. You can book through one of our many agents , you can book direct over the phone by calling 0191 378 0653 or you can book on our new and improved website.
Q. Will I receive a travel ticket upon completion of a booking?
If you book via an Agent youll receive a paper confirmation of your booking which will contain your booking reference.
If you book over the phone or through the website and have a working email address, upon completion of the booking you will receive an e-travel ticket sent to your email address.
Q. Will I receive specific seat numbers on a day excursion?
Yes - you are asked at the time of booking your seat preference.
Q. What time will I arrive at the destination?
We always aim to arrive at any destination for sometime between 11:30 and 12:00. Please note this is only an indicated time and cannot be guaranteed, subject to distance of destination, weather and traffic congestion.
Q. How long will we have at the destination?
Subject to the arrival time we always aim to give our customers approximately 5 hours at the destination. The coach will always aim to leave at 16:30 unless otherwise stated.
Q. Will we stop for a break on our journey to and from the destination?
We often allow for a comfort break minutes in transit to and from the destination.