Quality of Service

Our service is focused and catered towards our customers needs. We acknowledge that you are not dependent on us, rather, we are dependent on you. With this view, we constantly strive to go above and beyond our customer's expectations. This resonates throughout our organisation and is reflected in our quality of service.

All our vehicles are serviced on a regular, scheduled basis, completed by our qualified team of garage staff, with standards of work being maintained and overseen by our Qualified Chief Fleet Engineer. By doing this we can ensure that our vehicles are maintained at the highest possible standard in a way which exceeds the VOSA vehicle road worthiness requirements.

Our drivers undergo regular, random assessments to reinforce their driving quality and ensure that you have the most enjoyable experience whilst travelling with us on any of our vehicles.

To ensure our drivers are operating to the best of their ability at all times, we actively use GreenRoad Vehicle Telematics in order to avoid any unnecessary or unsafe incidents, such as excessive idling or harsh braking. In this way we can maintain standards and quality whether our coach is in Durham or Rome.